Social Accounts Disconnecting

Social accounts can disconnect when a platform requires fresh permission, a password changes, access expires, or the platform updates its rules. This is normal across social scheduling tools and usually means the account needs to be reconnected.

Common reasons accounts disconnect

• The social media password was changed.
• The platform required a new login or security check.
• Permissions expired.
• An admin removed access.
• The connected profile was changed, deleted or renamed.
• The social platform updated its publishing permissions.
• Two-factor authentication or security settings changed on the social platform.

How to fix it

1. Open SocialBoost.
2. Go to connected accounts or social profiles.
3. Find the disconnected account.
4. Choose reconnect or reauthorize.
5. Log in to the correct social account.
6. Approve the requested permissions.
7. Check that the profile appears again in SocialBoost.
8. Review any scheduled posts that were affected.

Things to know

• Reconnect using an account with the correct admin access.
• Scheduled posts may fail if the account disconnected before the publish time.
• Reconnect before a launch if the account has not been used recently.
• If several accounts disconnect, check whether a platform-wide permission change has occurred.

Facebook Not Posting

If Facebook posts are not publishing, the issue is usually connected to permissions, page access, content format, account connection or platform restrictions.

Common causes

• The Facebook account has disconnected.
• The user no longer has admin access to the Facebook page.
• The wrong page was selected.
• Permissions were not fully approved during connection.
• The post contains unsupported media or formatting.
• The scheduled time has already passed.
• Facebook has flagged or restricted the account.

What to check

1. Confirm the Facebook profile or page is still connected.
2. Reconnect the account if needed.
3. Check that you have admin access to the page.
4. Review the failed post message, if one is shown.
5. Check image or video size and format.
6. Check links for errors or restrictions.
7. Try a simple test post.

Things to know

• Facebook controls publishing permissions and may change them.
• Some page roles may not allow publishing through third-party tools.
• Posts may fail if an attached image or video does not meet platform requirements.
• If a Facebook account is restricted, SocialBoost may not be able to publish until the restriction is resolved inside Facebook.

Instagram Posting Issues

Instagram publishing issues are often linked to account type, permissions, media size, aspect ratio or connection settings.

Common causes

• The Instagram account has disconnected.
• The account is not set up as a professional account where required.
• The Instagram account is not properly linked to the related Facebook page where required.
• The image or video size is unsupported.
• The aspect ratio is not accepted for the selected post type.
• The caption or hashtags exceed platform limits.
• The post type is not supported for the selected account or media.

What to check

1. Confirm the Instagram account is connected.
2. Reconnect the account if needed.
3. Check account type and permissions.
4. Check the image or video dimensions.
5. Check whether you are posting to feed, Reel, Story or carousel.
6. Review caption length and hashtag use.
7. Try a simple image post as a test.

Image and video checks

• Square posts: use clean square images where possible.
• Portrait feed posts: keep important text away from the edges.
• Reels and Stories: use vertical 1080 × 1920 designs where possible.
• Carousel images: keep slides consistent in size and format.

Things to know

• Instagram may crop previews differently across feed, grid and profile views.
• Some features depend on account settings controlled by Instagram or Meta.
• If publishing fails repeatedly, reconnect the profile and test a simple post.

TikTok Carousel Sound Issues

TikTok carousel and multimedia posts may handle sound differently from video posts. If sound is missing or not behaving as expected, it may be related to the post type, media format or TikTok’s own platform rules.

Common causes

• The post was created as a carousel rather than a video.
• The uploaded media does not include audio.
• TikTok does not support the selected sound behavior for that post type.
• Audio rights or platform restrictions affect the sound.
• The post was prepared outside TikTok with unsupported audio settings.
• The file format does not preserve audio correctly.

What to check

1. Confirm whether the post is a carousel, video or other TikTok post type.
2. Play the original file to make sure it contains audio.
3. Check whether the selected post type supports sound.
4. Review TikTok preview options where available.
5. Try uploading a simple video file with audio as a test.
6. If sound is essential, consider using a video post rather than carousel.

Things to know

• TikTok features can change frequently.
• Audio behavior may differ between native TikTok creation and third-party scheduling.
• Copyrighted or restricted audio may not behave the same way through external tools.
• Always test important TikTok campaign content before scheduling a full batch.

Posts Publishing at Different Times

If posts are publishing at unexpected times, the issue is usually connected to timezone settings, queue slots, scheduled post settings or differences between platform processing times.

Common causes

• Your account timezone is incorrect.
• The queue schedule uses a different time than expected.
• The post was added to the queue instead of scheduled for an exact time.
• The scheduled time was entered incorrectly.
• Daylight saving time affected the schedule.
• Different platforms processed posts at slightly different speeds.
• A bulk upload used the wrong date or time format.

What to check

1. Check your account timezone.
2. Check the queue schedule.
3. Open the specific post and review its scheduled time.
4. Confirm whether it is queued or scheduled.
5. Check the marketing calendar.
6. Review bulk upload date and time formatting if the post came from a CSV.

Queue vs schedule reminder

• Queued posts publish at the next available queue slot.
• Scheduled posts publish at the specific date and time you choose.

Missing Social Profiles

If a social profile does not appear in SocialBoost, it may not be connected, the connection may not have the right permissions, or the social platform may not be returning that profile to SocialBoost.

Common causes

• The profile was not selected during connection.
• You logged in to the wrong social account.
• You do not have admin access to the page or profile.
• The social platform did not grant the required permissions.
• The profile was removed, renamed or restricted.
• The account connection expired.
• The profile type is not supported for publishing.

What to check

1. Go to connected accounts in SocialBoost.
2. Check whether the platform account is connected.
3. Reconnect the account if needed.
4. Make sure you log in with the correct social media account.
5. Approve all required permissions.
6. Check your admin access on the social platform itself.
7. Refresh SocialBoost and look for the profile again.

Things to know

• Some platforms show pages, groups or profiles differently.
• Access may depend on your role in the social platform.
• If you manage multiple author brands, check that you connected the right account.
• Profile availability may change if platform permissions change.

Mobile App Notifications Not Appearing

Mobile notifications may be used for alerts, publishing prompts or account activity. If notifications are not appearing, the issue may be with app permissions, device settings or account settings.

Common causes

• Notifications are turned off in the mobile app.
• Notifications are blocked in phone settings.
• The app is not logged in to the correct account.
• Battery saving or focus mode is suppressing alerts.
• The device has no internet connection.
• The app needs updating.
• The notification is not enabled for that type of activity.

What to check

1. Open the mobile app and confirm you are logged in.
2. Check notification settings inside the app.
3. Check notification permissions in your phone settings.
4. Turn off focus mode or battery restrictions if they are blocking alerts.
5. Update the app if an update is available.
6. Restart the app.
7. Send or trigger a test notification if available.

Things to know

• Device settings can override app settings.
• Notifications may behave differently on iOS and Android.
• Some alerts may only appear for specific account activity.
• If mobile publishing prompts are important, test them before relying on them during a launch.