Knowledgebase
Empowering authors with smarter tools for marketing, connection, and growth.
Account & Settings
Manage your BookBooster profile, timezone, branding, notifications and account preferences.
Keep your BookBooster account details up to date.
Make sure emails and social posts send at the correct local time.
Upload your author branding and customize your account appearance.
Manage alerts, reminders and account notifications.
Understand contacts who should not receive further emails.
What to know before closing your BookBooster account.
Updating Your Profile
Your profile contains the basic details connected to your BookBooster account. Keeping this information accurate helps ensure your account, support details and platform settings stay up to date.
What your profile may include
- Your name or account holder name.
- Your email address.
- Your author or business name.
- Your contact details.
- Your account preferences.
- Any profile information used by BookBooster to identify your account.
When to update your profile
- You change your main email address.
- You update your author brand or business details.
- Your contact information changes.
- You want support replies to go to a different address.
- You notice outdated or incorrect account information.
How updating your profile usually works
- Log in to your BookBooster account.
- Open your account or profile settings.
- Review the information currently saved.
- Edit the details that need to change.
- Save or update your profile.
- Check that the new information appears correctly.
Things to know
- If your login email changes, you may need to confirm the new address.
- Changing profile details does not automatically update every campaign, sender or brand setting.
- If you use more than one author brand, check which settings apply to each brand.
- Keep your account email monitored so you do not miss important platform or billing messages.
BookBooster Author Tip: If A. Pen writes under more than one pen name, the account profile should still use reliable account information, while author-facing branding can be handled separately in brand or sender settings.
Setting Your Timezone
Your timezone affects scheduled activity, including email campaigns, automations and social posts where scheduling is available. Setting the correct timezone helps make sure your marketing goes out when you expect it to.
Why timezone matters
- Scheduled email campaigns depend on the timezone set in your account or campaign.
- Social posts may publish at the wrong time if the timezone is incorrect.
- Reports and activity timestamps may be harder to interpret.
- Launch-day emails can go out too early or too late if the setting is wrong.
When to check your timezone
- When setting up your account for the first time.
- Before scheduling your first email campaign.
- Before scheduling social posts.
- Before release-day or preorder campaigns.
- If scheduled activity appears at the wrong time.
How setting your timezone usually works
- Open your account settings.
- Find the timezone or regional settings area.
- Select the correct timezone for your location or business.
- Save the setting.
- Check any scheduled campaigns or posts to make sure they still show the correct time.
Things to know
- Your personal timezone may be different from your main reader audience.
- If your launch is aimed at a specific market, schedule campaigns intentionally.
- Daylight saving changes can affect timing in some regions.
- If you work with a VA or assistant in another country, confirm which timezone is being used before scheduling.
BookBooster Author Tip: For a release-day email, A. Pen might schedule based on where the main reader audience is. If most readers are in the US, it may make sense to schedule for a US-friendly time rather than the author's local morning.
Managing Your Branding
Branding settings help your BookBooster tools feel consistent with your author identity. Depending on the area of BookBooster you are using, branding may affect email templates, signup forms, landing pages, campaign designs or account appearance.
What branding may include
- Author name or pen name.
- Logo or wordmark, if you use one.
- Brand colors.
- Website URL.
- Social links.
- Default images or headers.
- Sender identity connected to your author brand.
Why branding matters
- Readers are more likely to trust emails and signup pages that look recognizable.
- Consistent colors and style make your marketing feel more professional.
- Branded templates save time when creating future campaigns.
- Branding helps connect your emails, social posts and reader pages.
How managing branding usually works
- Open your account, company or brand settings.
- Add or update your author brand information.
- Upload your logo or brand image if available.
- Add your main brand colors if supported.
- Check sender and website details.
- Save the changes.
- Preview any templates, forms or campaigns that use your branding.
Things to know
- Branding settings may not automatically update every old campaign or template.
- Check saved templates after changing colors or logos.
- If you write under multiple pen names, avoid mixing brands in one reader-facing campaign.
- Make sure your branding is readable on mobile and in dark mode where possible.
BookBooster Author Tip: If A. Pen writes cozy mystery and dark romance under separate pen names, each brand should feel distinct to the reader. Do not rely on one shared logo or color palette if the audiences are completely different.
Account Notifications
Account notifications help you stay informed about important activity inside BookBooster. These may include system messages, campaign updates, billing notices, account alerts or reminders depending on your account setup.
Common notification types
- Account updates.
- Billing or plan notices.
- Campaign status messages.
- Import or export updates.
- Automation alerts.
- Connection or publishing issues.
- Support or platform messages.
Why notifications matter
- You can spot failed sends, imports or publishing problems sooner.
- You are less likely to miss account or billing changes.
- You can respond quickly if a campaign needs attention.
- You can keep track of important platform activity.
How notification settings usually work
- Open your account settings.
- Find notifications, alerts or communication preferences.
- Review which notifications are turned on.
- Adjust settings where available.
- Save your changes.
Things to know
- Some important account notifications may be required and cannot be turned off.
- Marketing preferences are different from operational account messages.
- If you use an assistant or VA, decide who should receive important alerts.
- Make sure notification emails do not go to an inbox you rarely check.
BookBooster Author Tip: Keep operational notifications turned on during launch week. If a scheduled email, social post or campaign has an issue, you want to know before readers start asking where the link is.
Suppression Lists
A suppression list contains email addresses that should not receive marketing emails. Suppression helps protect readers, respect opt-outs and maintain sender reputation.
Why suppression lists exist
- To prevent emails being sent to unsubscribed contacts.
- To avoid sending to addresses that have complained or bounced where applicable.
- To protect sender reputation.
- To support permission-based email marketing.
- To reduce the chance of accidentally re-emailing someone who should not be contacted.
Common reasons a contact may be suppressed
- They unsubscribed.
- They marked an email as spam.
- The address bounced repeatedly or permanently.
- The address was manually suppressed.
- The platform blocked the address for compliance or deliverability reasons.
How suppression lists usually work
- A contact becomes suppressed because of an unsubscribe, complaint, bounce or manual action.
- EmailBoost prevents marketing emails from being sent to that address.
- The suppressed address remains protected even if a list is re-imported.
- You review suppression data when cleaning or troubleshooting your list.
Things to know
- Do not remove suppression just to re-add someone to marketing emails.
- If a reader wants to resubscribe, they should usually sign up again through an official form.
- Suppression is not the same as ordinary list cleanup.
- Suppression records help protect your account and deliverability.
BookBooster Author Tip: Treat suppression lists as a safeguard, not an inconvenience. If A. Pen imports an old CSV and a reader is already suppressed, that protection helps prevent accidental unwanted email.
Cancelling Your Account
Cancelling your BookBooster account may affect access to your tools, campaigns, contacts, reports, templates and scheduled activity. Before closing an account, review what you may need to save or finish first.
Before cancelling
- Export any contact lists you are allowed to keep.
- Download important reports if needed.
- Save copies of campaign content or templates you want to keep.
- Check whether any automations are active.
- Check whether any campaigns or social posts are scheduled.
- Review billing, plan terms or cancellation timing.
What cancellation may affect
- Access to EmailBoost and SocialBoost tools.
- Scheduled campaigns or posts.
- Signup forms or landing pages.
- Automations.
- Reports and analytics.
- Stored templates and media.
- Account support access.
How cancellation usually works
- Open your account or billing settings.
- Review your current plan and billing status.
- Follow the cancellation steps shown in your account.
- Confirm cancellation if prompted.
- Save any confirmation email or message for your records.
Things to know
- Cancellation may not automatically refund previous charges.
- Access may continue until the end of the current billing period, depending on your plan.
- Some data may be deleted after account closure.
- If you are unsure, contact support before cancelling.
BookBooster Author Tip: Do not cancel during an active launch unless you have already exported what you need and confirmed no campaigns, automations or social posts are still scheduled.